• Free delivery for orders over 40 €

  • Delivery time 1 - 3 working days

  • Your order will be delivered with UPS / Parcel Connect

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Do it yourself

Returns

We will be happy to help you with this. Please contact our Customer Relations team if you would like to return your products.

You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our return form. Please ensure your return meets the following conditions:

  • Returns can be sent up to 30 days after receiving your order.
  • Cosmetics, earrings, and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
  • Return your products in an undamaged package (preferably the original shipping box).
  • For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
  • Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
  • The following products cannot be returned: (digital) Rituals gift cards and personalised products such as the Mansion Collection XL Fragrance Sticks.


Tip: always keep the shipping confirmation until your return has been fully processed.

The General Terms and Conditions apply to your delivered products. You are permitted to make returns using the right of withdrawal.

Have you received a gift with your order and are you returning the entire purchase? Then we would also like you to return your gift with your return shipment. If you wish to keep this, we will deduct the purchase amount of your gift from the amount to be returned.
After your return shipment has been delivered to us, we will repay the purchase amount as quickly as possible via your original payment method. It can take up to 14 days before your repayment is fully processed after receipt. If the purchase amount after this period has still not reached your account, we will be happy to help you further using your order number and shipping confirmation.
Do you want to cancel your return, or do you want to return more or less than you indicated earlier? We will only process your request once we have received your products. So please don’t hesitate to request a new return form if you want to change anything. If you are not returning any items, you don’t have to do anything.

Exchanges are not possible, but you are very welcome to place a new order to get your hands on your favourite items! The products you wish to return can be returned to us free of charge by using our return form

Legal guarantee means that the article must do what can reasonably be expected of it. Rituals offers a 2-year legal warranty on all items. However, Rituals cannot be held liable for defects caused by the passing of the expiry date after that expiry date has passed.

Need some help?

Contact our customer relations team through one of the below channels. 
Available for all your questions from Monday – Friday 10:00 - 19:30 / Saturday – Sunday 11:00 - 19:30.

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Call us

Local rates apply

We aim to respond within 5 minutes

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Messenger

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We aim to respond within 1 hour

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Email

Via our Contact form

We aim to respond within 1 day

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WhatsApp

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We aim to respond within 1 hour

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