After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:
Order not paid, purchase amount has not been debited.
In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.
Order paid, but haven’t received order confirmation.
Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.
The gift card balance has been debited but the payment of the remainder has failed.
When you have redeemed your gift card but the remainder has not been paid, the gift card credit will be repaid within two hours. You can check the current balance of your card here.
Order confirmation received, but no track & trace.
You will receive all information about your delivery as soon as your order is on its way.
