• Great, you have placed an order! You will receive an order confirmation within one hour and we will immediately get to work for you.
• You will receive a track & trace code as soon as your order has been packed and is on its way, allowing you to keep an eye on its status with our carriers.
• We will notify you when your order is out for delivery so that you know when to expect your newest addition. 
• After we have delivered your order, you will also receive confirmation of this.

You can have your order delivered to a home address, a pick-up point or a pick-up point locker. We work together with PostNL and DHL.

You choose where you wish to receive your order when placing your order. It is (currently) not possible to choose who will deliver your order, but we will of course ensure that it will be delivered as expected.

With Click & Collect you order your favourite products online and pick them up in one of our stores. As soon as your order is ready for you, you will receive a QR code by e-mail to collect your order. Your order will then be ready for pickup for the next 10 days. When picking up, do not forget to take into account the opening hours of our stores.

You can choose the Click & Collect option when your favourite products are available both in the store you select and online. If the store is closed or about to close when you place your order, you'll be able to pick it up the next day the store is open.

• we send your gift packages rapidly via our fast lane;
• you have ordered large products, such as our Advent calendar or the XXXL candles from The Mansion Collection;
• you have placed a large order that won’t fit in one box.