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Product Information

My product does not work as expected, what should I do now?

Naturally, we want you to enjoy our luxury products optimally. All collections have been compiled with care and tested to guarantee quality. If your product somehow does not completely match your expectations, we would like to hear from you. You will find a unique batch code on almost all our products, this code is very valuable for us to guarantee and improve the quality of our products. That is why we ask you to keep the product in question so that we can examine it further if necessary.

Please contact us to inform us of your product experience and we will be delighted to see how we can assist you further. It would help us greatly if you could also send the batch code of your product. We will then of course ensure that you can once again enjoy your favourite product as soon as possible.

Need some help?

Contact our customer relations team through one of the below channels. 
Available for all your questions from Monday – Friday 09:00 – 18:30 / Saturday – Sunday 10:00 - 18:30.

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