We love to spoil our loyal customers. As a My Rituals member, you can enjoy exclusive promotions, including a gift with orders above a minimum amount, a thank you gift with your second order, and a birthday gift. We will also send you inspirational content and inform you first about our new products.

What additional benefits can I unlock?

On top of the core benefits of the My Rituals program, we like to surprise our loyal members with additional benefits that can be unlocked during our membership. The more you progress on your path to Soulful Living with us, the more benefits you can unlock. Any additional surprise benefits will be communicated to you once you are eligible.

How do I create an account?

It's nice to welcome you as a new customer. Creating a My Rituals account is completely free, and allows us to spoil you with regular promotions and plenty of surprises.

You can sign up as a member in different ways: via our website, our app or in one of our stores. You can also do this while you are placing an order, so that you can immediately enjoy all the benefits.

To take advantage of your membership benefits, make sure to show your member card or log in to your account whenever you make a purchase with us.

Will I receive a membership card?

We never want you to be without your loyalty card. Therefore, in addition to the digital membership card that you can find in your account and personalised emails, you are more than welcome to collect a physical card in a Rituals store. Simply ask one of our colleagues on your next visit.

I have forgotten my password

You can create a new password through our password reset process. After entering your email address during login, you can click the Forgot password link. We will then immediately send you an email with instructions on how to create a new password. In case you need any further assistance, please contact our Customer Relations team.

Tip: make sure to check your spam folder for the password reset email.

I want to unsubscribe from your newsletter

When you are subscribed to our newsletter, we will inform you whenever you have a gift waiting for you in your account, as well as information about promotions, new products, and My Rituals events. If you prefer not to receive our newsletter, you can of course opt out - just make sure to check your account regularly, so you don't miss out on any gifts!

You can unsubscribe from within your account, or via the link in the footer of our e-mails. Please feel free to inform us why you no longer wish to receive our newsletter; your feedback is very important to us.

Please note: after unsubscribing, you will still receive communication concerning placed orders.

How can I change my account details?

You can manage all your data from within your account. Once you are logged in, you can change your name, password or telephone number, add your standard delivery and billing addresses and indicate which communications you wish to receive from us.

Please note: it is not possible to adjust your email address in your account. If you would prefer to use a different email address, you can create a new account.

How do I delete my account?

The correct handling of your personal data is extremely important to us. Nevertheless, you may have a reason to want to delete your account. You can of course always inform us of this via the contact form on our website; we will then delete all data that can be traced back to you as quickly as possible (except the data that we are permitted or obligated to keep by law).

Please note: you will lose the benefits of your account. Perhaps you would prefer to just unsubscribe from our newsletter?

Need some help?

Contact our customer relations team through one of the below channels.  Available for all your questions from Monday – Friday 09:00 – 17:30 / Saturday – Sunday 10:00 - 18:30.