It’s great that you want to visit us with a favourite product in mind. With many of our online products, you can check availability in store. This is an indication that can differ from the actual stock in store.

If you want to guarantee that you will not leave the store empty handed, it is advisable to contact the store prior to your visit. Our staff will be happy to inform you if your favourite item is in stock.

Are your promotions in store the same as online?

We want to offer you a great experience both in-store and online and are looking into the possibilities of enriching your visit. We will welcome you in our stores with a lovely cup of tea, we offer you a moment of relaxation and you can enjoy our assortment personally. At our online shop, you purchase our full range, sign up for exclusive online promotions and enjoy the ease that we can deliver your order to your chosen address.

You can find an overview of all our current promotions on our website. Not all promotions are also valid in stores. That is good to know when you want to enjoy our benefits online.

Can I exchange my product in store?

Certainly, you can exchange your store purchase within 30 days at one of our stores upon showing your receipt. You can also do this in a different store to the one where you made the purchase. Your products must be unused and unopened and in their original packaging. Clothing must be unworn, unwashed and still have the price tags attached.

Tip: Online orders can also be returned to a Rituals store of your choosing.

I have not received a gift with my purchase in store

Naturally, we like to surprise you as a loyal customer with a beautiful gift above a certain purchase price. You will receive this from us when your purchase meets our promotion conditions, a maximum of one per customer as long as stocks last. If we have forgotten to give you your gift, please return to the store of purchase with your receipt.

Please note: we cannot make any exceptions if you do not meet the minimum purchase amount. Naturally, we have various small products (such as travel-friendly sizes) to supplement your purchase, so that you can then be eligible for your gift.

Locations and opening hours

It’s great that you are planning to visit. Naturally, you are always welcome in one of our stores near you. Use the store locator to easily check all our locations and their opening hours. We look forward to being able to welcome you soon with a lovely cup of tea.

Tip: You can check via the website per product whether your favourites are in stock in store.

Are all your products for sale in store?

You can find the majority of our collection in our stores. In addition, you can find a few of our products exclusively online, such as our Tiny Rituals collection, our cleaning products and our exclusive Mansion Collection.

I have positive feedback about my experience in store, where can I share this?

We are delighted to hear that you have enjoyed excellent service in store. We also love these fantastic experiences and we value you sharing them with us. If you let us know when and where you visited, we will ensure that we will share your feedback with our staff.

You may also have a comment about your visit. We are open to hear your experience on how we can continue to improve our service and quality.

I want to visit your Mind Oasis

You can find the Mind Oasis in our flagship store House of Rituals in Amsterdam. We currently work by appointment only, which you can easily book online, by telephone or at the store. Check here to schedule an appointment and to view the contact details and exact location of our Mind Oasis.

Naturally, we follow the guidelines of the RIVM (National Institute for Public Health and the Environment) and we observe all hygienic precautions to ensure your safety and that of our staff.

We work by appointment only: book your treatment online, at the store or contact us by telephone to discover the current opening hours.

Tip: do you want to change your appointment or do you have a question about a session? Contact the Mind Oasis directly.

I want to visit your Rituals Body Spa

We will be delighted to welcome you to our Rituals Body Spa. You can find our spas in Amsterdam, Almere and Maastricht. We currently work by appointment only, which you can easily book online or by telephone. Check here to schedule an appointment and to view the contact details and exact locations of our Rituals Body Spas.

Naturally, we follow the guidelines of the RIVM (National Institute for Public Health and the Environment) and we observe all hygienic precautions to ensure your safety and that of our staff.

We work by appointment only: book your treatment online or contact us by telephone to discover the current opening hours.

Prior to your appointment we will ask you health questions as required by the RIVM and we will inform you of our adjusted guidelines and standards.

We work with certain protection equipment.

Tip: do you want to change your appointment or do you have a question about a treatment? Contact the store you are planning to visit directly.

Can you open a store close to me?

We can imagine that you want us to be as local to you as possible. We are therefore constantly opening new stores at beautiful locations. Our newsletter keeps you up to date with our latest developments. Hopefully we will come to your area soon.

Until then, you are of course very welcome in one of our current stores, or to have your order delivered at home via our web shop (this is how we really bring your shopping experience closer).

I want to buy your cherry blossom tree

It’s great that our favourite cherry blossom has captured your attention. It blossoms the entire year in our stores and we can imagine that you would like to have such an eye-catching item at your home as well.

Our cherry blossom (as well as the rest of our interior/decoration) has been uniquely developed for us and that is why it is not for sale. But we can delight you with The Ritual of Sakura collection, then you can take the wonderful cherry blossom fragrance home with you.

Need some help?

Contact our customer relations team through one of the below channels.  Available for all your questions from Monday – Friday 09:00 – 18:30 / Saturday – Sunday 10:00 - 18:30.